L & K Removals Ltd
Quotation and Charges:
1.1 The quote does not cover customs duties, inspections, or additional fees. We accept liability for goods, subject to specified clauses and provisions.
1.2 Charges may vary or additional fees may apply if:
- You don't accept the quotation within 28 days.
- Costs change due to currency fluctuations, taxation changes, or other uncontrollable factors.
- Work is done on weekends, holidays, or outside normal hours at your request.
- Collection or delivery occurs above the ground floor.
- Additional services are provided.
1.3 Adjusted charges apply in such circumstances.
Your Responsibility:
3.1 It is your responsibility to:
- Declare the value of goods.
- Provide necessary documents and permissions.
- Have someone present during collection and delivery.
Our Responsibility:
4.1 We ensure delivery in the same condition as packed or prepared.
4.2 Liability for damages is subject to specified clauses.
4.3 We compensate for problems if we fail in our responsibilities.
4.4 Our liability does not cover certain situations unless due to negligence or breach of contract.
Charges for Postponement or Cancellation:
5.1 Once you have paid your deposit, if you need to rearrange your move date, we require at least once weeks' notice with the flexibility of 3 dates, for us to make arrangement to accommodate your move.
5.2 If you are unable to do so, the deposit you have paid will be non-refundable. If you have provided the necessary notice and 3 new dates and we cannot accommodate your move, your deposit will be refunded in full (minus the cost of any packing materials provided).
5.3 You will only be able to change your date once with no additional cost. If you need to change your date a second time, you will be charged £50 to do so and an additional £50 each time after.
5.4 If your move date changes and you do not yet have a new date, your deposit will remain on the account, and the above terms will be honored should you need to book in later.
5.5 If you cancel your move, your deposit will be non-refundable.
Payment:
6.1 Payment is required in advance, and overdue amounts incur interest.
6.2 We reserve the right to charge interest on overdue amounts.
Amount of Our Liability:
7.1 Standard Liability:
Liability depends on declared value, subject to specific clauses.
7.2 Limited Liability:
Applicable if no value is declared.
Liability for damages caused by negligence or breach of contract, subject to specific clauses.
Exclusions of Liability:
8.1 Our liability is limited for specific damages and circumstances, detailed in clauses.
8.2 Exclusions apply, and certain items are not covered unless negligence or breach of contract is proven.
Time Limit for Claims:
9.1 Claims must be notified in writing within 48 hours of delivery.
9.2 Exceptions may apply upon written request received within '24 hours' of delivery.
Delays in Transit:
10.1 We are not responsible for delays, except due to our negligence or breach of contract.
Right to Hold Goods:
We have the right to withhold or dispose of goods until all charges are paid.
Complaints:
We acknowledge complaints within 48 hours and respond within 14 working days after thorough investigation.
Right to Sub-contract:
We reserve the right to sub-contract the work, and these conditions still apply.
Route and Method:
14.1 We decide the route and method of work.
14.2 Unless agreed otherwise, additional space may be utilized for other customers' consignments.
Applicable Law:
This contract is subject to the law of the country where our office is located.
Your Forwarding Address:
Provide and update your address for correspondence.
List of Goods (Inventory) or Receipt:
Where we make a list of your property (inventory) or a receipt and send it to you, it will be accepted as correct unless you write to us within 48 hours of the date of our sending. Unless otherwise agreed, it is the client's responsibility to provide an inventory and condition of items before they are moved.
Failure to provide this may void the client's claim due to a lack of evidence of the condition of items before moved.
Registered Address & Contact Details:
Last Updated: 27 October 2026
By using our services, you confirm you have read, understood, and agree to these Terms & Conditions.